Sales Policy for Puffy Care Nie
Effective Date: December 10, 2024

Welcome to Puffy Care Nie, where elegance meets craftsmanship in every luxury handbag we offer. Our sales policy is designed to provide clear, transparent guidelines to ensure a seamless and enjoyable shopping experience for all of our customers. By making a purchase from our store, you agree to the following terms and conditions:

1. Product Information
At Puffy Care Nie, we pride ourselves on offering a wide selection of premium handbags crafted from the finest materials. We make every effort to provide accurate product descriptions, high-resolution images, and up-to-date pricing for each item listed on our website. However, due to lighting, photography, and differences in display settings, the actual colors and textures of products may vary slightly from what you see online. If you have any questions regarding a product’s specifications or appearance, please contact our customer service team before making a purchase.

2. Ordering Process
To place an order, simply browse through our collection of luxury handbags and select the items you wish to purchase. Add your chosen products to your shopping cart and proceed to the checkout page. You will be asked to enter your shipping address, contact information, and payment details. After submitting your order, you will receive a confirmation email containing your order summary and expected shipping details. Orders are typically processed within 1-2 business days, and tracking information will be provided once the order has been shipped.

3. Payment
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment services. Full payment is required at the time of purchase, and we will not process or ship your order until payment has been confirmed. All transactions are conducted securely to ensure your personal and financial information is protected.

4. Shipping and Delivery
We offer fast and reliable shipping services to locations across the United States. Once your order is confirmed, we will process and ship it within 1-2 business days. Shipping times may vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery. For international orders, additional shipping fees and customs charges may apply.

5. Returns and Exchanges
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return or exchange policy within 30 days of receiving your order. To be eligible for a return or exchange, items must be unused, in original packaging, and in the same condition as when you received them. Please contact our customer service team to initiate a return or exchange. Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the item is defective or incorrect.

6. Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a return, exchange, or refund, depending on your preference. Please provide clear photos of the damage or defect to help expedite the process. We aim to resolve any issues as quickly and efficiently as possible.

7. Privacy and Security
Your privacy is important to us. All personal information provided during the checkout process is securely stored and used solely for the purpose of processing your order. We do not share or sell your information to third parties. Our website uses encryption and secure payment gateways to protect your financial data.

8. Customer Support
If you have any questions or concerns about your order, our products, or our sales policy, please feel free to contact us. Our dedicated customer service team is available via email at [email protected] or by phone at 231-741-5154. We are committed to providing excellent service and ensuring that you are completely satisfied with your purchase.

Thank you for choosing Puffy Care Nie. We hope you enjoy your luxury handbag and look forward to serving you again!